|Shipping and Returns|
All orders are processed the same day, and shipped within next 2-3 business days. Order placed on or before 12:00pm Pacific Time, is processed on the same day order is placed. Order placed after 12:01pm or later, processing will occur on the very next business day. Our business hours are Monday - Friday between 11 am to 4 pm, Pacific Time Zone. All shipment will leave our warehouse within 3 business days after your order has been processed. Unless they are Back-ordered item, if your order item is not available to ship. We will notify to your email with back-order status. Please contact us immediately if you wish to change or cancel your order. After your order has been processed we are not able to cancel.
How do you handle lost/stolen package?
All shipment from us are fully insured, so once a package is lost we open up and investigation with either USPS, and once the investigation is over (Usually 3-5 business days). We either reship the lost/stolen package, or give you full refund. Lost/Stolen investigation with USPS usually takes 3-5 business days.
Do you require someone to sign for the package?
No, we do not require a signature unless you contact us to let us know before shipping. However, USPS does reserve the right to obtain one if they feel that they are not able to leave the package on a secure location (i.e.: dog, rain, close proximity to a lot of foot traffic). To request signature, please submit a ticket in the Shipping Department.
To Find out more about shipping Click HERE.
Open up a lost/stolen item ticket
My Cotton Candy Dress
210 E Olympic Blvd.
Los Angeles, CA 90015
Phone: (213) 536-5289
|Return Policy / Return Process|
|Refund/Return Policy: 100% Customer
Original sales receipt must accompany returns. No Exception. You may print sales receipt, sent to your email at the time of purchase. Or Log Into your account to print. Click here to access your account. Also you will need RMA (Return Merchandize Authorization Number). You may request RMA number within 30 calendar days from the date your package has been delivered. RMA request to firstname.lastname@example.org thank you.
ALL RETURN PACKAGE MUST PURCHASE PRE-PAID SHIPPING LABEL FROM OUR STORE. NO EXCEPTION. YOU MAY PURCHASE PRE-PAID RETURN SHIPPING LABEL FROM US AT https://www.candygirldress.com/ProductDetails.asp?ProductCode=ReturnLabel
We do not accept returns item(s) for exchange, refund, nor store credit 30 calendar days after delivery date of the product we shipped.
At our sole discretion item purchased from us and returned within 30 calendar days, we will offer an exchange at no further cost (does not apply to free shipping item) or 100% store credit, including shipping you paid. Refund if requested will be minus shipping and handling. For free shipping orders, shipping cost for original shipment will be calculated and will be deducted from your refund. There will be a 35% restocking fee (no exception), please understand for processing of your order if for a refund, we need to pay bank fees, Our employees for the service, and shipping charge from our carriers are not refunded back to us. However the portion 35% restocking fee we deduct will be given to you in a form of a store credit so when you decide to come back to us and make purchase you will not loose any money. Which you may use at anytime, or transfer to anyone in a form of a gift card.
All returned item(s) must be in "new, unaltered and unused condition". You are entitled for exchange of an order once. You may not request refund, store credit, nor exchange after receiving an exchange item from us. You agree that from the point you received an exchange no further service and product will be given from My Cotton Candy Dress, Inc.
Definition of new, unaltered and unused condition is:
Customer is responsible for all shipping costs even if seller is at fault. We will authorize only the full return costs to customer credit card. If we find out that it is truly our fault, Authorized amount will be canceled. However if it is customers who is in fault, we will capture funds without notice.
AFTER 30 CALENDAR DAYS OF THE DELIVERY DATE, RETURNED ITEM SHALL/WILL NOT BE ACCEPTED. CUSTOMER WHO CHOOSES TO RETURN THE ITEM AT HIS/HER OWN WILL. UPON RETURN DELIVERY ATTEMPT, PACKAGE WILL BE REFUSED AND SENT BACK TO THE SENDER (BUYER). AT SENDER (BUYER) OWN EXPENSE.
ALL RETURN MUST GO THROUGH OUR RETURN PROCESS, Please click here to start your return process. CUSTOMER WHO FAILS TO FOLLOW RETURN INSTRUCTIONS WILL NO LONGER BE ELIGIBLE FOR FURTHER SERVICE FROM MY COTTON CANDY DRESS, INC.
Return Address:Phone: (213) 536-5289
Cotton Candy Dress
210 E Olympic Blvd., Suite 418
Los Angeles, CA 90015