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| By creating a ticket |
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Tickets are question or inquiries that you can create for our specific departments.
- Customer Service, handles general question(s) regarding your existing order, account status, and or maintenance.
- Sales Department, handles new orders prior to shipment. Authorization status on your payment, billing, and unfulfilled or declined orders.
- Info Department, handles your specific question about an item you are interested.
- Shipping Department, handles your shipment status. For example item not received, shipment status.
- Return an Item Request, (RMA) is department where handles all your return item(s). For either exchange, store credit, or refund. You have to create a return request.
- Create a new return request ticket.
- Our RMA, return maintenance associate will reply with unique RMA number.
- Make sure RMA receipt is included inside the return package.
- Return the item within the expiration date. For more details on our return policy click here.
After you have created a ticket, unique ticket number and ticket URL will be sent to your email. Within the ticket URL, you are able to view status of your ticket, make further inquiries, and attach file to better communicate with us.
In order to use our ticket system, you will need to create an account. We do not share your account information with anyone, view our privacy policy.
If you do not wish to create a ticket, prefer to send us an email you may do so to the following department.
Advantages of using ticket,
- Makes your communication link directly to your existing or future order, so if you have any special request. We can associate your request to your existing order.
- We keeps all communication private, however with unique ticket URL, you have access anywhere internet is available.
- We can assist you faster since you pick and choose Department to communicate.
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General information:
Give us a ring with question or inquiries.
- Customer Service, handles general question(s) regarding your existing order, account status, and or maintenance.
- Sales Department, handles new orders prior to shipment. Authorization status on your payment, billing, and unfulfilled or declined orders.
- Info Department, handles your specific question about an item you are interested.
- Shipping Department, handles your shipment status. For example item not received, shipment status.
- Return Request, (RMA) is department where handles all your return item(s). For either exchange, store credit, or refund. You have to create a return request.
- Create a new return request ticket.
- Our RMA, return maintenance associate will reply with unique RMA number.
- Make sure RMA receipt is included inside the return package.
- Return the item within the expiration date. For more details on our return policy click here.
Our Contacts:
Toll free: (866) 445-0935 (US Customer Only)
Office: (213) 748-3465 or (213) 985-3446 (Customer calling from country other than USA)
FAX: (213) 748-7587
Customer service hours: Monday-Friday 10:30am to 4:30pm, Pacific, California, West Coast Time Zone.
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| Send us Email |
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Customer Service, handles general question(s) regarding your existing order, account status, and or maintenance.
Sales Department, handles new orders prior to shipment. Authorization status on your payment, billing, and unfulfilled or declined orders.
Info Department, handles your specific question about an item you are interested.
Shipping Department, handles your shipment status. For example item not received, shipment status.
Return Request, (RMA) is department where handles all your return item(s). For either exchange, store credit, or refund. You have to create a return request.- Create a new return request ticket.
- Our RMA, return maintenance associate will reply with unique RMA number.
- Make sure RMA receipt is included inside the return package.
- Return the item within the expiration date. For more details on our return policy click here.
Please send us email to one of following Departments.
Customer service: Existing Customers Only
Info Department: Ask Us a Question
Return Request: Request to Return your item.
Sales Department: Past, Present, or Future Orders
Shipping Department: Track, Report lost or stolen Packages.
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