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Return Policy
Refund/Return Policy: 100% Customer
Satisfaction Guarantee.
Original
sales receipt must accompany returns. No Exception. You may print sales
receipt, sent to your email at the time of purchase. Or Log Into your
account to print. Click
here to access your account.
We do not accept
returns item(s) for exchange, refund, nor store credit 30 calendar days after delivery of the
product we shipped.
At our sole discretion item purchased from
us and returned within 30 calendar days, we will offer an exchange at
no further cost (does not apply to free shipping item) or 100% store
credit, including shipping you paid. Refund if requested will be minus
shipping and handling. For free shipping orders, shipping cost for
original shipment will be calculated and will be deducted from your
refund. There will be a 35% restocking fee, please understand for
processing of your order if for a refund, we need to pay bank fees, Our
employees for the service, and shipping charge from our carriers are not
refunded back to us. However the portion 35% restocking fee we deduct
will be given to you in a form of a store credit. Which you may use at
anytime, or transfer to anyone in a form of a gift card.
All
returned item(s) must be in "new, unaltered and unused condition". You
are entitled for exchange of an order once. You may not request refund,
store credit, nor exchange after receiving an exchange item from us. You
agree that from the point you received an exchange no further service
and product will be given from My Cotton Candy Dress, Inc.
Definition of new, unaltered and unused
condition is:
- without showing signs of wear or damage in any way. Hang-tag intact,
on hanger, and wrinkle free.We appreciate proper packaging and handling
of return products. We will not accept used or worn out box to return
the item. If return item is packaged in a large envelope we will refuse
your return shipment and you will need to inspect the item before
sending back to us.
- Returned within 30 calendar days from
delivery date (after 30 days no refund, no exchange, and no store credit
is allowed) must not be a special order, a custom order, or special
sales item.
- unless noted that it cannot be returned or has a different
return policy at the time period other than that 30 calendar days noted
in that item's particular item description. If an item is received
damaged or is incorrectly shipped by us send "return
item ticket", from our website.
- Items that are defective and shipped from us or items that you
did not order but received from us will qualify for store credit or a
cash refund. All return item must accompany original packing slip and
return form. Click here to Download Return Form.
Refunds
are contingent upon inspection of item(s) once we receive returned item
in our possession. There is a 35% restocking fee for returned items
that are not being exchanged, or requested for store credit. Again you
Must contact us within 7 days if you intend to return ANY item back to
our store. Items returned to us WITHOUT contacting us will NOT be
refunded. Please Click here to begin your return process. Thank you.
Customer is responsible for all shipping
costs even if seller is at fault. We will authorize only the full
return costs to customer credit card. If we find out that it is truly
our fault, Authorized amount will be canceled. However if it is
customers who is in fault, we will capture funds without notice.
AFTER 30 CALENDAR DAYS OF THE DELIVERY DATE,
RETURNED ITEM SHALL/WILL NOT BE ACCEPTED. CUSTOMER WHO CHOOSES TO
RETURN THE ITEM AT HIS/HER OWN WILL. UPON RETURN DELIVERY ATTEMPT,
PACKAGE WILL BE REFUSED AND SENT BACK TO THE SENDER (BUYER). AT SENDER
(BUYER) OWN EXPENSE.
ALL
RETURN MUST GO THROUGH OUR RETURN PROCESS, Please click here for the return an item process. CUSTOMER
WHO FAILS TO FOLLOW RETURN INSTRUCTIONS WILL NO LONGER BE ELIGIBLE FOR
FURTHER SERVICE FROM MY COTTON CANDY DRESS, INC.
Contact Info:
My Cotton Candy Dress, Inc.
210 E Olympic Blvd, Suite
201
Los Angeles, CA 90015
Toll free: (866) 445-0935 US Customer Only
International: (213)
748-3465 or (213) 985-3446
Fax: (213) 748-7587
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