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Return Policy
Refund/Return Policy:
Original sales receipt must accompany returns.
We do not accept returns for exchange, refund, nor store credit 30 calendar days after delivery of the product we ship. Also we do not accept return for refund for ALL SALE PRICE ITEMS. ALL NON REGULAR PRICED ITEM SALE ARE FINAL. At our sole discretion item purchased from us and returned within 30 calendar days, we will offer an exchange at no further cost (does not apply to free shipping item) or 100% store credit only, including shipping. All returned item(s) must be in "new, unaltered and unused condition".
Definition of new, unaltered and unused condition is:
- without showing signs of wear or damage in any way. Hang-tag intact, on hanger, and wrinkle free.We appreciate proper packaging and handling of return products.
- Returned within 30 calendar days from delivery date (after 30 days no refund, no exchange, and no store credit is allowed) must not be a special order, a custom order, or special sales item.
- unless noted that it cannot be returned or has a different return policy at the time period other than that 30 calendar days noted in that item's particular item description. If an item is received damaged or is incorrectly shipped by us send "return item ticket", from our website.
- Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund. All return item must accompany original packing slip and return form. Click here to Download Return Form.
Refunds are contingent upon inspection of item(s) once we receive returned item in our possession. Cash refund does not apply to Non-Regular Priced item at the time of purchase. There is a 15% restocking fee for returned items that are not being exchanged, or requested for store credit. Again you Must contact us within 7 days if you intend to return ANY item back to our store. Items returned to us After 7 days and WITHOUT contacting us will NOT be refunded. Only item purchased at regular price qualify for refund.
Customer is responsible for all shipping costs even if seller is at fault. We will authorize only the full return costs to customer credit card. If we find out that it is truly our fault, Authorized amount will be canceled. However if it is customers who is in fault, we will capture funds without notice.
AFTER 30 CALENDAR DAYS OF THE DELIVERY DATE, RETURNED ITEM SHALL/WILL NOT BE ACCEPTED. CUSTOMER WHO CHOOSES TO RETURN THE ITEM AT HIS/HER OWN WILL. UPON RETURN DELIVERY ATTEMPT, PACKAGE WILL BE REFUSED AND SENT BACK TO THE SENDER (BUYER). AT SENDER (BUYER) OWN EXPENSE.
ALL RETURN MUST GO THROUGH OUR RETURN PROCESS, Please click here for the return an item process. CUSTOMER WHO FAILS TO FOLLOW RETURN INSTRUCTIONS WILL NO LONGER BE ELIGIBLE FOR FURTHER SERVICE FROM MY COTTON CANDY DRESS, INC.
Contact Info:
My Cotton Candy Dress
210 E Olympic Blvd, Suite 201
Los Angeles, CA 90015
Toll free: (866) 445-0935 US Customer Only
International: (213) 748-3465 or (213) 985-3446
Fax: (213) 748-7587
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