Store Policy, Terms, and Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use our site.
Refund/Return Policy: 100% Customer Satisfaction Guarantee.
Original sales receipt must accompany returns. No Exception. You may print sales receipt, sent to your email at the time of purchase. Or Log Into your account to print. Click here to access your account. Also you will need RMA (Return Merchandize Authorization Number). You may request RMA number within 30 calendar days from the date your package has been delivered. RMA request to firstname.lastname@example.org thank you.
ALL RETURN PACKAGE MUST PURCHASE PRE-PAID SHIPPING LABEL FROM OUR STORE. NO EXCEPTION. YOU MAY PURCHASE PRE-PAID RETURN SHIPPING LABEL FROM US AT https://www.candygirldress.com/ProductDetails.asp?ProductCode=ReturnLabel
† We do not accept returns item(s) for exchange, refund, nor store credit 30 calendar days after delivery date of the product we shipped.
† At our sole discretion item purchased from us and returned within 30 calendar days, we will offer an exchange at no further cost (does not apply to free shipping item) or 100% store credit, including shipping you paid. Refund if requested will be minus shipping and handling. For free shipping orders, shipping cost for original shipment will be calculated and will be deducted from your refund. There will be a 35% restocking fee (no exception), please understand for processing of your order if for a refund, we need to pay bank fees, Our employees for the service, and shipping charge from our carriers are not refunded back to us.
† All returned item(s) must be in "new, unaltered and unused condition". You are entitled for exchange of an order once. You may not request refund, store credit, nor exchange after receiving an exchange item from us. You agree that from the point you received an exchange no further service and product will be given from Cotton Candy Dress
Definition of new, unaltered and unused condition is:
Customer is responsible for all shipping costs even if seller is at fault.† We will authorize only the full return costs to customer credit card.† If we find out that it is truly our fault, Authorized amount will be canceled.† However if it is customers who is in fault, we will capture funds without notice.
AFTER 30 CALENDAR DAYS OF THE DELIVERY DATE, RETURNED ITEM SHALL/WILL NOT BE ACCEPTED.† CUSTOMER WHO CHOOSES TO RETURN THE ITEM AT HIS/HER OWN WILL.† UPON RETURN DELIVERY ATTEMPT, PACKAGE WILL BE REFUSED AND SENT BACK TO THE SENDER (BUYER).† AT SENDER (BUYER) OWN EXPENSE.
ALL RETURN MUST GO THROUGH OUR RETURN PROCESS, Please click here for the return an item process. CUSTOMER WHO FAILS TO FOLLOW RETURN INSTRUCTIONS WILL NO LONGER BE ELIGIBLE FOR FURTHER SERVICE FROM COTTON CANDY DRESS
Return Address:Phone: (213) 536-5289
Cotton Candy Dress
210 E Olympic Blvd., Suite 418
Los Angeles, CA† 90015
All orders are processed the same day, and shipped within next 2-3 business days.† Order placed on or before 12:00pm Pacific Time, is processed on the same day order is placed.† Order placed after 12:01pm or later, processing will occur on the very next business day.† Our business hours are Monday - Friday between 11 am to 4 pm, Pacific Time Zone. All shipment will leave our warehouse within 3 business days after your order has been processed. Unless they are Back-ordered item, if your order item is not available to ship.† We will notify to your email with back-order status.† Please contact us immediately if you wish to change or cancel your order. After your order has been processed we are not able to cancel.
How do you handle lost/stolen package?
All shipment from us are fully insured, so once a package is lost we open up and investigation with either USPS, and once the investigation is over (Usually 3-5 business days).† We either reship the lost/stolen package, or give you full refund.† Lost/Stolen investigation with USPS usually takes 3-5 business days.
Do you require someone to sign for the package?
No, we do not require a signature unless you contact us to let us know before shipping. However, USPS does reserve the right to obtain one if they feel that they are not able to leave the package on a secure location (i.e.: dog, rain, close proximity to a lot of foot traffic). To request signature, please submit a ticket in the Shipping Department.
Open up a lost/stolen item ticket
Cotton Candy Dress
210 E Olympic Blvd, Suite 418
Los Angeles, CA† 90015
Phone: (213) 536-5289
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Cotton Candy Dress. The collective work includes works that are licensed to Cotton Candy Dress. Copyright 2003, Cotton Candy Dress ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Cotton Candy Dress or purchasing Cotton Candy Dress products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Cotton Candy Dress or to purchase Cotton Candy Dress products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Cotton Candy Dress. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of Cotton Candy Dress used in the site are trademarks or registered trademarks of Cotton Candy Dress
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Cotton Candy Dress disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Cotton Candy Dress does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Cotton Candy Dress does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
Cotton Candy Dress shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Cotton Candy Dress has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that a Cotton Candy Dress product is mistakenly listed at an incorrect price, Cotton Candy Dress reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Cotton Candy Dress reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Cotton Candy Dress shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Cotton Candy Dress without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Cotton Candy Dress may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Cotton Candy Dress.
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Cotton Candy Dress products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Cotton Candy Dress products) must be commenced within one (1) year after the claim or cause of action arises. Cotton Candy Dress's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Cotton Candy Dress may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Cotton Candy Dress or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Cotton Candy Dress does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Cotton Candy Dress is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Cotton Candy Dress reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Cotton Candy Dress in its sole discretion.
You agree to indemnify, defend, and hold harmless Cotton Candy Dress, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, Cotton Candy Dress may link to sites operated by third parties. However, even if the third party is affiliated with Cotton Candy Dress, Cotton Candy Dress has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Cotton Candy Dress. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Cotton Candy Dress seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).