Return Policy / Return Process

Return Policy:

It is our hope and desire that you are completely satisfied by your purchase. However, we understand that sometimes there is a need for a RETURN or EXCHANGE.

If you do, it's SIMPLE:

1. Email us at cottoncandydressinc@gmail.com to request a RMA NUMBER (Return Merchandise Authorization) within 7 days of receiving your order. We MUST receive an email request within 7 days of receiving the merchandise; otherwise, the return request will NOT be accepted.

2. Once you receive a response from us and are given a RMA number, write the given RMA number on the outside of the box you will be using to return the item(s) and send to:


COTTON CANDY DRESS
Attn: RETURNS

19115 Holmbury Ave
Cerriots, CA 90703


3. THAT'S IT! Simple!

PLEASE REMEMBER:

* There is 20% restocking fee for each item that is returned.
* Size exchanges are allowed ONE TIME ONLY. If you wish to simply make a size exchange, the 20% restocking fee will be waived.
* All shipping charges will be the buyer's responsibility.
* All returned/exchanged items MUST be in new, unaltered, and unused condition.
o Without showing signs of wear or damage in any way
o Hang-tag intact, on hanger, and wrinkle free.
o No odors or scent (ie. Smoking odor, excessive perfume)
o We appreciate proper packaging and handling of return products


We do not accept return item(s) for exchange, refund, nor store credit 30 calendar days after delivery of the product we shipped.

AFTER 30 CALENDAR DAYS OF THE DELIVERY DATE, RETURNED ITEM SHALL/WILL NOT BE ACCEPTED. CUSTOMER WHO CHOOSES TO RETURN THE ITEM WILL DO AT HIS/HER OWN WILL. UPON RETURN DELIVERY ATTEMPT, PACKAGE WILL BE REFUSED AND SENT BACK TO THE SENDER (BUYER) AT SENDER (BUYER) OWN EXPENSE.